Identification required

Overview

To protect both your and our interests and in order to prevent fraud and money laundering, we will ask you to provide documents showing the following information, depending on the type of account being opened:

Your identity and permanent residential address and postcode
Your nationality
Your date of birth
Source of funds i.e. how you expect to fund the account. (We may request documentary evidence).

Unfortunately, if it is not possible to verify your personal identity or address or if any of the information above is not provided, then by law, we will not be able to provide or continue to provide you with our products or services.

Acceptable identification for new and existing customers

You must provide one item of personal identification and a separate item of address verification

Personal identification - one item

Current UK or foreign signed passport or, for EEA Nationals a national identity card
Current UK or EEA photocard driving licence, including provisional (must contain current address) (Photocard portion is required) or a blue disabled driver's pass
Current full UK driving licence (old version) (must contain current address)
HM Revenue & Customs notification in respect of or dated during the current or last date tax year (not p45 or p60)
Shotgun or Firearms certificate
Letter from Department for Work and Pensions (DWP), Pension Service, Job Centre Plus, or Local Authority confirming rights to benefits (less than six months old)

AND

Address verification - one item

UK public utility bill or book i.e. gas, electricity, water, phone line rental for land line (issued or dated within the last three months) or a recent letter from a utilities supplier confirming pre-payment agreement (not internet printed)
Council tax bill (valid for current year)
Bank/Building Society/National Savings & Investments bank or credit card statement, passbook or printout for any account type (not internet printed) containing current address (issued or dated within last three months, twelve months for a mortgage or ISA and not issued by Norwich and Peterborough Building Society)
Current UK or EEA photocard driving licence, including provisional. (photocard portion is required)
Current full UK driving licence (old version) (must contain current address)
Rent card or Tenancy Agreement from Housing Association or Local Council
Benefit book or letter, including state pension from the relevant Benefits Agency confirming rights to benefits (not more than six months old)
HM Revenue & Customs notification in respect of or dated during the current or last date tax year (not p45 or p60)
Letter from Department for Work and Pensions (DWP), Pension Service, Job Centre Plus, or Local Authority confirming rights to benefits (less than six months old)
Student Loans Company statement showing outstanding balance (less than twelve months old)

If you do not possess any of the identification detailed above please talk to us and we will tell you what other documents can be accepted.

We are required to take copies of any documentary evidence and retain these for our records.

What if I want to apply for a product or service at a branch?

If you apply for an account or service at one of our branches we will need to see documents showing evidence of your identity and address.

What if I want to apply for a product or service through the post?

If you apply for an account or service through the post (non-face to face) we can accept certified copies of the documents. Please note if you send original documents to us, we cannot accept any liability for the safety of these documents whilst they are in the post.1

All copies sent through the post must be certified as being a true likeness of the original by a lawyer, banker, authorised financial intermediary, accountant, teacher, doctor or minister of religion. Each certified copy must be signed by that person whose full name, qualification, job title, address and telephone number must appear on it with the date of certification.

But I am already an existing customer

You may wonder why, although you have an account or product already with the Society, you are being asked to prove your identity and address. We must take reasonable steps to find out who our customers are by obtaining sufficient information about them to confirm that they are who they claim to be. By checking each time you apply for a product or service, we are making sure that no one else is using your identity.

We must keep up to date and accurate information on our customers. If you have not transacted on your account for a while, we will therefore need to update the information we hold about you and check your identification before we can offer you services.

Identification for minors

A minor (aged under 18) must provide one item of personal identification and a seperate item of address verification.

Personal identification - one item

Any personal identification that is listed on the previous page, (where applicable)
Birth certificate / adoption certificate
Child allowance benefit book
NHS medical card
Entry on parent's UK or foreign passport
Letter from the Education Maintenance Allowance (EMA) confirming right to benefit (not more than six months old)

AND

Address verification - one item

Any address verification that is listed above, (where applicable)
Parent/guardian already has an active account with the Society
Any item of address verification, listed on the previous page, in Parent's/Guardian’s name
Child allowance benefit book
NHS medical card.

If you are a non-UK resident you must apply for your chosen product or service in person at one of our branches.

You must provide your passport or, for EEA nationals, a national identity card as evidence of personal identification and the name and address of your bank in your normal country of residence that will be able to provide a reference for you.

We will not be able to provide any account or service until we have received a satisfactory reference from your bank.

View a copy of our proving your identity leaflet

You can invest up to £1 million with the Society.

Your investment will be subject to the specific conditions of the account, our General Conditions for savings and investments and our Rules. Please read these carefully.

1.We will take photocopies of the original documents and return them to you.