Internet banking, Online banking - more information

Already a member of the Society?

If you already have an online account with us please access Internet Banking here

Alternatively, if you live locally to one of our branches you can open an account in minutes, in branch. You can find your closet branch here

This section is for new customers only. If you already have an account with us please access internet banking here.

New customers

Please read all the information below before proceeding.

Apply now for your Current Account

By clicking 'Apply now' you are confirming that you have read the important information below.

You will need to complete all sections of the online banking application. The Society will keep a record of the application (contract) and this will not be accessible by you once submitted. At any time before you have completed the online banking application you may review the form by using the back/continue buttons. The contract will be in English and will be concluded once your account is opened.

We'll even let you know how your application is progressing by sending secure messages.

Collect your secure messages here.

Use of the information you provide

As soon as you enter information on the online application form, we will start to process it by carrying out a number of validation checks. When you have completed the form, we will start to process your application in full.

We will ask whether you have ever been made insolvent, bankrupt, made arrangements with creditors and whether you have ever been involved in any court proceedings for debt.

We will also ask you whether you have ever been convicted of or cautioned for (or charged but not yet tried with) any criminal offence(s) involving dishonesty. This information is referred to as 'sensitive personal information'.

We will use and record the information you provide, (including sensitive personal information) and which we obtain from our searches to consider your application.

In considering your application we will search your record at a credit reference agency/agencies. They will supply us with credit information as well as information from the Electoral Register. They will add to your record details of our search and your application whether or not it proceeds. This will be seen by other organisations carrying out later searches. We will add to your record with the credit reference agency/agencies details of your agreement with us, the payments you make under it and any failure to keep to its terms and any deliberate non payment following a change of address without notice.

You may obtain the names and addresses of the credit reference agencies we use from time to time by telephoning 0800 883 322*. You have right of access to your personal records held by these agencies.

We will also use and disclose the information which you provide (other than any sensitive personal information) and which we obtain from our searches in the following ways:

* To assist in tracing and pursuing debtors.
* To comply with any request for information received from any appropriate regulatory body including the Banking Code Standards Board.
* To allow us to provide you, by post, email or telephone, with details of any products and services that we provide or which companies within our Group provide or which other companies with whom we have business relationships provide, which we think may be of interest to you.
* For general business purposes, marketing and research.

*Calls may be recorded.

We may make periodic searches of our records, those of the Norwich and Peterborough Group and those of credit reference and fraud prevention agencies to manage the Account, to take decisions regarding credit facilities, including whether to make any overdraft available or to continue or extend an existing overdraft. These searches will not be seen or used by lenders to assess your ability to obtain credit.

Sensitive personal information will only be used to determine whether or not to accept your application and will not be passed to any third party.

If this application is in your sole name, you agree that information held about you by the agencies may be linked to records relating to your partner or partners.

For this application, you agree that you may be treated as financially linked and that your application will be assessed with reference to any 'associated' records. If this is a joint application, you agree that an 'association' will be created at the agencies which will link your financial records. This linking will continue until one of you successfully files a 'disassociation' at the agencies. You agree that your associate's information will be taken into account. If either of you applies for access to information held at the agencies, the applicant will only receive information relating to himself/herself and the name(s) of any associate(s).

By completing the on-line application form, you give your consent to us using, recording and disclosing the information in this application form and which we obtain from our enquiries in the ways we have described. You understand and agree that we may continue to process the information in this application form and obtained from our enquiries in the ways described after closure of the account for general business purposes, research and statistical analysis. You also give your specific consent to us using any sensitive personal information for the purpose stated above. If you are providing information relating to any other person, you confirm that you have been appointed as their agent for the purpose of making this application and that you have the irrevocable authority of that person to provide the information (including any sensitive personalinformation) and to give their consent to us to use the information in the ways we have described.

Information held by us will be processed only for purposes for which we have registered under the Data Protection Act 1998. We will provide you with a copy of the information which we hold concerning you on payment of a fee.

IMPORTANT NOTICE - DATA PROTECTION ACT 1998

It is important that you give us accurate information.  We will also check your details with a fraud prevention agency/agencies.  If false or inaccurate information is provided and fraud is identified, details will be passed to fraud prevention agencies to prevent fraud and money laundering.  Further details explaining how the information held by fraud prevention agencies may be used is available by calling 0800 883322 or by clicking on www.npbs.co.uk/personaldataclause.